The Counter at a glance

Updated 2026-08-26

The Counter is your admin — everything about your business on one screen, arranged the same way on every page so you never have to relearn a layout.

The layout

Every page uses the same columns:

• Column 1 — the rail (far left). Your navigation, in seven groups: Essentials, Catalog, Design, Communication, Legal, Setup and Other. Support is pinned at the bottom of the rail so help is one click away from anywhere.
• Column 2 — the list column. The things you can pick from on this page: bookings to open, customers to look at, a filter set, a month. Pick something here and the middle column loads it.
• Column 3 — the working surface. The main column, where you read and edit. Whatever you are working on lives here.
• Column 4 — the detail rail (right). Context for what's selected: actions, a live preview, history, or a plain-English explainer of how the page behaves.

The one Save button

Any page where you can change something has exactly one Save, in the top-right of the working surface.

• Edits update the screen immediately but are not stored until you press Save.
• The button is greyed out when there is nothing to save — if it's lit, you have unsaved changes.
• Leaving with unsaved changes discards them, so make Save the last thing you press.

Getting around fast

1. Press ⌘K (Mac) or Ctrl+K (Windows) to open the command bar, then type any page name — "bookings", "gift cards", "waiver" — and press Enter.
2. The Walk-in button in the top bar starts a booking for someone standing in front of you, from any page.
3. Your avatar (top right) opens your profile; Support at the bottom of the rail opens a ticket without leaving the page you're on.

On a phone

The Counter works on your phone with the same pages. The list and detail columns become sheets that slide up from the bottom — tap a row to open its details, swipe down to close. Nothing is missing; it's just stacked instead of side by side.